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Popular Questions
Many granite varieties are porous, especially the popular swirl varieties or gneiss, which is a stone typically made of the same material components as granite, only it cools faster in the earth’s crust. The important part is that these stones, with smaller crystals, are more porous than granite varieties with large crystals. Impregnators are needed to reduce staining.
Stone maintenance is similar to wood floors or carpet where routine sweeping or vacuuming is done to remove dirt. Stone surfaces should be resealed when water no longer beads on the surface. The frequency of resealing will depend on traffic and use. Stone, like any other natural product, will age and patina over time adding to its beauty and character.
Shipping costs are determined by the weight, quantity and destination of the product. Please contact us and share what products you are interested in. Additional freight costs may apply.
All returns or exchanges must be pre-authorized by Carved Stone Creations. Customized, special order, or sale items cannot be returned. Please call us at 866-759-1920 for more information on this subject.
We require full payment before shipment or net 30 terms upon credit approval. All special-order items require 50% down payment before production can begin. Then, once special order items arrive to the States, final payment is needed before items are shipped to site.
It is highly encouraged that you work with an architect or interior designer on any project, but it isn’t required. It is easier for a designer to better assess your individual needs with regards to space, light, colors, textures and flow of your overall home environment. We do have on-staff stone designers to assist you with selecting the appropriate stone type for your project.
Yes, we are open to the public. Appointments are preferred but not required.
Absolutely! Traditionally, stone monuments in Europe and North America were made from marble or granite. Granite is much harder and can withstand centuries of weathering. Granite doesn’t need to be covered or sealed to stay outside year-round. Sealing will provide stain resistance and will further enhance the fountain’s weather-resistant properties, but it isn’t necessary.
We strongly suggest you seal your stone investment as it creates a barrier between the stone, dirt and stains. Even if a sealer is used, the stone will not be 100% stain resistant. Any staining agent that comes in contact with the stone should be removed immediately. Sealant and cleaner should be included on every stone order. We sell the Miracle Sealant Company products because they are widely considered the best available. Sealant is easy to apply using a sponge brush, paint brush or roller to spread the sealant evenly over the stone surface. Traffic and use will affect the need to reseal the surface in the future.
Marble and granite are porous materials and will stain if not maintained properly. In some granite varieties, the same porosity that allows for staining also allows for easy stain removal. In most cases, you can prevent stains by wiping up the spill. If a grease, oil, coffee or wine stain is left overnight, the granite or marble will usually darken. Apply a poultice to try pulling the stain from the granite. Marble is easily stained by acidic or oil-based products. If you try to remove the stain yourself and are unsuccessful, please contact us.
Most materials are shipped as a less than truckload delivery, which is a curbside delivery. Lift gate truck or pallet jack deliveries are also available upon request.
Yes, we ship to international locations. Please contact us and let us know what products you are interested in. Additional freight costs may apply.
Payments via Wire Transfer or Check with no additional fees.
Payments with Credit Cards incur an additional convenience fee added to the total project cost.
It is best to check out our warehouse in-person to see the stone color with your own eyes before ordering. However, if visiting is not possible, you can place an order over the telephone after we send you website links or photos to see the colors better.
We do not install all products. We install fountains, columns, statuary and fireplace surrounds. We can arrange for installation through your current landscaper or contractor. For flooring material and mosaics, we leave the installation to the professionals in this field.
All in-stock items are stocked in our warehouse and are available for same-day pick up. For custom carvings and special orders, expect a lead time of about 16-20 weeks typically, depending on what time of year the order is made.